Voice Dialogs for Asterisk

Aysel Bembieva, Dmitry Namiot

Abstract


This article describes the existing Interactive Voice Responses technologies for program ATE (Automatic Telephone Exchange) and provides their analysis in order to create more perfect technology. The paper proposes a new extension for the voice menu organization, in which all shortcomings of the existing technologies would be removed. The paper also presents a method to describe the voice menu to allow anybody without special knowledge to configure voice menu system for itself.


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Abava  Absolutech Convergent 2020

ISSN: 2307-8162